Terms & Conditions
A legal disclaimer
Last Updated: September 21, 2025
Welcome to Willamette Valley Roadside, LLC. By requesting or using our roadside assistance services, you agree to the following terms and conditions. Please read them carefully.
1. Services Provided
We provide roadside assistance services including, but not limited to:
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Fuel delivery
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Vehicle lockout assistance
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Tire changes
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Jump starts
Services are subject to availability, location, and technician readiness. We reserve the right to decline service in unsafe or unlawful situations.
2. Payment Terms
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Payment is due at the time of service unless otherwise agreed.
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All prices are listed clearly and are subject to change without notice.
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Accepted payment methods include cash, credit/debit card, or approved digital payments.
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Service may be withheld until payment is confirmed.
3. Service Limitations
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Fuel Delivery: Includes a set amount of fuel as advertised. Additional fuel may result in additional charges.
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Tire Changes: Performed using the customer’s spare tire. We are not responsible for the condition of the spare or any damage resulting from its use.
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Jump Starts: We use professional equipment, but we are not liable for damage resulting from existing battery, electrical, or mechanical issues.
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Lockouts: We use professional lockout tools. While every effort is made to avoid damage, we are not responsible for pre-existing issues or damage caused by manufacturer security systems.
4. In Case of Service Failure or Incompletion
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By requesting service from Willamette Valley Roadside, the customer agrees to pay a non-refundable service call fee of $20. This fee covers the technician’s time, travel, and assessment of the vehicle, and is due regardless of whether the requested service can be successfully completed.
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Situations that may result in incomplete service include, but are not limited to: unsafe vehicle conditions, extensive mechanical issues, missing or damaged vehicle parts, or circumstances beyond the technician’s control. In such cases, the service call fee remains payable, and any additional labor or towing requirements are the sole responsibility of the customer.
4. Liability Disclaimer
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Willamette Valley Roadside, LLC and its technicians are not liable for indirect, incidental, or consequential damages related to the use of our services.
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Customers are responsible for ensuring their vehicle is in a safe, legal location before service begins.
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We are not responsible for towing, repairs, or costs beyond the roadside assistance service provided.
5. Cancellations and Refunds
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If a cancellation is made before a technician is dispatched, no charge will apply.
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If a cancellation is made after a technician is dispatched, a service fee may still apply.
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Refunds are only issued in cases of duplicate payment or failure to provide service.
6. Safety and Conduct
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Customers must remain in a safe area while service is performed.
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Aggressive, threatening, or unsafe behavior toward technicians will result in refusal of service.
7. Governing Law
These terms are governed by the laws of the State of Oregon. Any disputes arising from the use of our services shall be resolved in the courts of Clackamas County, Oregon.
8. Contact Information
For questions or concerns about these Terms and Conditions, please contact us:
📞 (971) 997-2017